# `store_not_connected`

**Status 503.** The store this code belongs to is not connected.

## What it means

The store this code belongs to is not connected, so the code could not be switched off. Nothing was changed.

## What to do

Check that the app is installed on that store, then send the same request again.

## Safe to send again?

Not as it is. Change what the answer points to, then send the request.

## Where you can meet it

- [`POST /members/{member_key}/codes/void`](https://matrixrewards.co.uk/docs/api/2026-10/members.md#cancelMemberCode): Cancel a reward code and give the member back its points

Every code, and the shape of an error answer: [Errors](https://matrixrewards.co.uk/docs/errors.md).

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Page: https://matrixrewards.co.uk/docs/errors/store_not_connected
Contract: 2026-10 sha256:35af153960028890fea5738799f5a71e535e1eea4dd3f6b8d5f50b37f02363da