# Your customers' data

A customer can ask, from the Rewards page in their account, to delete their rewards. On **Home**, under **Customers who asked to delete their rewards**, you choose whether requests are carried out automatically ten days after the customer asks, or only when you approve each one. Until you choose, requests wait.

## Choosing how requests are carried out

Press **Automatically, 10 days after the customer asks** or **Only when I approve each one**. You can change your mind later; requests already scheduled keep their date. With approve-each, each request is listed with an approve button.

The customer sees what will go before they confirm, and can cancel their request until it is carried out.

## What is deleted, and what is kept

When a request is carried out, the customer's email, their customer numbers at your stores, their birthday and their referral code are deleted, and their points are gone. Reward codes they already hold keep working. Their points history stays in your reports without their details, so your totals do not change.

One thing is kept: our record that the request was carried out. It holds the customer's number at the store the request came from for 12 months, and the record without it for 3 years.

## When Shopify asks

Shopify can also ask us to erase a customer, or a whole store 30 days after it uninstalls Matrix Rewards. Those requests are carried out on their own, without a choice from you.

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Page: https://matrixrewards.co.uk/help/customer-data