Matrix Health Group cross mark Matrix Rewards For merchants

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Shopper hub

My points

Planned

Every store you have earned at, on one page. Where stores share a programme you hold one balance; where they do not, each balance stays its own and spends only at its own store.

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One balance · Senseless and Totally Numb

1,120 points

Recounted from 9 entries just now. Never nudged up or down — added up again from every earn, spend and refund on record.

Two overlapping rings with the overlap filled: two stores, one points balance

These two stores are linked. Earn at either, spend at either, from this one balance.

Split by store Earned Spent

Senseless

One reward taken here

1,264 500

Totally Numb

Nothing spent here yet

380 0
Together 1,644 500

Refund on one Senseless order: −24

One balance; each point is tagged with the store it was earned at. 1,644 earned − 500 spent − 24 refunded = 1,120.

Hold Still

205 points

Separate balance. Recounted from 2 entries just now.

Hold Still is a skincare store with its own programme. These points spend only at Hold Still and are never added to your Senseless and Totally Numb balance.

Next reward at Hold Still

£5 off

250 points

45 more points to go. Earned on paid orders at Hold Still.

Hold Still history
Umbrella points Planned

— not open yet

Spend at any umbrella store. The umbrella is an opt-in group of merchants; when it opens, points earned at one umbrella store can be spent at any other. Your balances above are not part of it.

About the umbrella
Recent history

Every entry names its store.

Showing the latest 8 of 11 entries across your three stores. Your Senseless and Totally Numb balance is recounted from 9 of them; your Hold Still balance from 2.

  • 14 Sep 2026 Totally Numb Order #TN-2041 paid +86
  • 09 Sep 2026 Senseless Reward taken: £5 off, made into a single-use code −500
  • 06 Sep 2026 Hold Still Order #HS-3310 paid +60
  • 02 Sep 2026 Senseless Refund on order #SNS-11872 — took back 24 of the 64 that order earned −24
  • 28 Aug 2026 Senseless Order #SNS-11872 paid +64
  • 21 Aug 2026 Totally Numb Order #TN-1990 paid +120
  • 15 Aug 2026 Hold Still Order #HS-3188 paid +145
  • 12 Aug 2026 Senseless Order #SNS-11703 paid +210
See all 11 entries

A paid order earns points as soon as the store tells us it is paid. A refund takes points back by the same rules, never more than that order earned.

Rewards and codes

Spend as money off.

Each reward becomes a single-use discount code you enter at that store’s checkout.

With your Senseless and Totally Numb balance · 1,120 points

£5 off

500 points · either store

Take reward

£10 off

1,000 points · either store

Take reward

You choose the store when you take a reward. The code works at that store’s checkout, once.

With your Hold Still balance · 205 points

£5 off

250 points · Hold Still only

45 more points

Unused code

Senseless

SNSL-K7Q4-M2XD

£5 off. Made 09 Sep 2026 for 500 points. Enter it once at Senseless checkout.

Participating brands The stores you can earn and spend at Refer a friend Your referral link, one per programme Privacy Your birthday (day and month only) and a deletion request