Matrix Health Group cross mark Matrix Rewards

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Shopper hub

My points

Planned

Every store you have earned at, on one page. Linked stores share one balance; other stores keep their own, spendable only there.

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Signing in on matrixrewards.co.uk is the next build. Today a shopper’s identity comes only from a signed Shopify session; the intended sign-in is a code sent to this email.

One balance

1,120 points

Recounted from 9 entries just now — added up again from every earn, spend and refund on record.

Two overlapping rings with the overlap filled: two stores, one points balance

Senseless and Totally Numb are linked. Earn at either, spend at either.

By store Earned Spent

Senseless

1,264 500

Totally Numb

380 0
Together 1,644 500

Refund on one Senseless order: −24

One balance; each point is tagged with the store it was earned at. 1,644 earned − 500 spent − 24 refunded = 1,120.

See rewards you can take
Hold Still

205 points

Separate balance. Recounted from 2 entries just now.

Hold Still is a skincare store with its own programme. These points spend only at Hold Still and are never added to your Senseless and Totally Numb balance.

Next reward: £5 off

250 points

45 more points to go, earned on paid orders at Hold Still.

Umbrella points Planned

Spend at any umbrella store. Not open yet. An opt-in group of merchants; your balances above are not part of it.

About the umbrella
Recent history

Every entry names its store.

Latest 5 of 11 entries across your three stores. Senseless and Totally Numb are recounted from 9 of them; Hold Still from 2.

  • Totally Numb14 Sep 2026

    Order #TN-2041 paid

    +86
  • Senseless09 Sep 2026

    Reward taken: £5 off, made into a single-use code

    −500
  • Hold Still06 Sep 2026

    Order #HS-3310 paid

    +60
  • Senseless02 Sep 2026

    Refund on order #SNS-11872 — took back 24 of the 64 it earned

    −24
  • Senseless28 Aug 2026

    Order #SNS-11872 paid

    +64
See all 11 entries

A paid order earns points as soon as the store tells us it is paid. A refund takes points back by the same rules, never more than that order earned.

Rewards and codes

Spend as money off.

Each reward becomes a single-use discount code you enter at that store’s checkout.

With your Senseless and Totally Numb balance · 1,120 points

£5 off

500 points · either store

Take

£10 off

1,000 points · either store

Take

You choose the store when you take a reward. The code works at that store’s checkout, once.

With your Hold Still balance · 205 points

£5 off

250 points · Hold Still only

45 more

Unused code

Senseless

SNSL-K7Q4-M2XD

£5 off. Made 09 Sep 2026 for 500 points. Enter it once at Senseless checkout.

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