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shopify_file_unavailable

Status 502. Shopify did not send the picture.

What it means

The picture at source_url could not be fetched from Shopify's CDN. Nothing was kept.

What to do

Check the address opens in a browser, then send the request again, or upload the file itself.

Safe to send again?

Yes. Send exactly the same request again; for a points change or a cancel, with the same Idempotency-Key.

Where you can meet it

Every code, and the shape of an error answer: Errors.

Last updated: 10 October 2026